The R.U.H badly run hospital

My partner has been taking her mother to see the same consultant at the RUH for 4 years, the appointment is always 1-4hrs late, when she asked if she could ring up and find out how late the consultant was running to save waiting around she was told this was not possible.

My partner had to go in to see a consultant at the RUH herself, the consultant asked why she was there, had none of the records of blood test etc. and no communication to from the GP.

Why should we put up with such poor service, why are the consultants not managed better.

I think the management of the RUH is appalling, the only ward that seemed any good was William Budd the oncology centre which is brilliant.

The UK has such poorly run public services, why?